About Introduction Support

Introduction Support is available for those who have purchased the Pro plan.

This is a service provided free of charge to our customers.

We will explain the basic operation method of Explainable KANSEI. We will cover all parts, from project generation at the analysis preparation stage, detailed usage of each analysis menu, and inquiry flow, and will answer any questions or concerns you may have.

 

We will explain how to interpret and utilize each analysis result. Rather than providing one-sided explanations, we will work with customers to share their issues and questions and respond directly to them.

We will introduce Case study of EX Kansei related to customer issues. In addition to explaining the contents of the case studies published on our homepage, we will also introduce activities that were actually carried out in similar cases, as well as cases that are only available to the public.

Our expert consultants will provide direct support for your issues and projects. We provide solutions such as how to approach issues with Explainable KANSEI, analysis methods, and solutions.

*We can support you more effectively if you share your issues and concerns in advance.
 

• You can choose more than one from the menu above.
• The number of times you can receive support varies depending on the period of the Pro plan you purchased.180 day plan includes 1 hour of support
  2 times, and 365 days plan provides 1 hour of support up to 4 times free of charge.

* Introduction Support will generally be provided through online meetings.

If you contact us through Contact of Explainable KANSEI app, we will provide 1 hour of support after adjusting the schedule.

Q. Is it different from the paid consulting plan?
A. Yes, it will be different from the paid consulting plan. Introduction Support will support basic operations and usage methods so that you can use EX Kansei more effectively. Click here for information on paid consulting plans.

 

Q. Is it possible to hold the event face-to-face?
A. We are basically responding online. If you would like to meet face-to-face, please Contact separately.

Q. What happens if I purchase an additional number of people plan?
A. Please note that even if you purchase a plan to add more people, the number and time of Introduction Support will not be added.

 

Q. What happens if I exceed the set number of times?
A. If you would like further support, please consider a paid consulting plan.

 

Q. When the plan ends, if there are any remaining sessions, can they be transferred?
A. The number of Introduction Support sessions cannot be transferred.

 

Q. What is the scope of consulting in the project support menu?
A. We are limited to the extent that we can support within the time and number of times we provide. If you would like to request research or analysis, please contact
Please consider a paid consulting plan.